Returns and Refunds
Except for legal limits to the right of withdrawal set out in the CGV, you have 14 (fourteen) days after receiving your order to return your purchase free of charge* for a refund.
The returned item(s) must be new, with their original labels, with the inner hygiene protection for swimwear and in their original packaging perfectly intact. (see the CGV for more information).
We do not offer exchanges, for a new size or another model, simply reorder on the eshop!
* only in mainland France
From Metropolitan France:
Return costs are covered by SOWE once. The costs of a second return on the same order will be deducted from the refund (€5).
Your postage label is then immediately available.
To request a return, please access the attached return form:
All returns must include the delivery slip initially included in your package (a photocopy if applicable).
The refund will be made according to the terms set out in article 12 "Refunds for returns" of the T&Cs.
To track your return flight, please click on the following link:
From Europe
Return shipping costs are your responsibility.
Your postage label is then immediately available.
To request a return, please access the attached return form:
All returns must include the delivery slip initially included in your package (a photocopy if applicable).
The refund will be made according to the terms set out in article 12 "Refunds for returns" of the T&Cs.
To track your return flight, please click on the following link:
From the Rest of the World
Go to your customer account (MY ACCOUNT)
On the line corresponding to your order, click on the "Details" button (or directly on your order if this is not displayed).
Select the products you wish to return and then click on "Generate a return".
Your return request will be validated by our customer service within 24 hours, you can then return the products that were not suitable to the following address:
2L Logistique
12 avenue d'Alegera
64990 Mouguerre
France
All returns must include the delivery note initially included in your package (a photocopy if applicable).
The refund will be made according to the terms set out in article 12 "Refunds for returns" of the T&Cs.
